S.O.S.– SPEAKING OF SENIORS: Lots of Work to Fix


By Woodrow Wilcox

            Some people think that a government program to “solve” a problem is a perfect solution.  Those people never bother to think of the details.

            The more complicated a system is, the more things can go wrong.  This is true with both mechanical devices and human systems.     

            A good example is the Medicare medical bill problem of a client from Schererville, Indiana.  I’ve been helping her for several months now. 

             The core of her problem is that Medicare dragged its feet about updating her Medicare records when she switched from one policy to another.  Her former employer had provided good prescription drug coverage, but stopped.  She did not like the new coverage offered and cancelled the policy to get what she did want.  Medicare did not change the records.  Ten months after the client made the switch, Medicare was still sending claims to the wrong insurance company.  Medical bills were not getting paid and doctors and clinics started to hound our client for payment.

             Our client’s problems could have been prevented if Medicare worked well.  In my almost 15 years of helping senior citizens with Medicare related problems, I have learned that the Medicare system was not designed to help seniors as so many people imagine.  The system was designed to put billions of tax dollars into the pockets of Medicare government employees and Medicare government contractors.

             I have spent hours helping our client.  I even helped her to file a complaint against Medicare for its sloppy work.  Our client continues to get bills because her current insurance company is not getting the claims from Medicare.  This upsets our client.  I’m sure that she would be more upset if I were not helping her.

             Our insurance agency is not making money by helping our client.  We are losing money but building a good reputation among seniors.  We have built a reputation that when – not if – the Medicare system fails and threatens to do financial harm to one of our clients, we will “go the extra mile” to help the client fix the problem.

 Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana.  He has saved clients of that insurance agency over one million dollars.  He wrote the book SOLVING MEDICARE PROBME$ (www.SolvingMedicareProblems.com) and posts articles at www.WoodrowWilcox.com.

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Written on November 7, 2017 by Woodrow Wilcox
Wilcox News Service, P. O. Box 744, Griffith, IN 46319