Slow And Sloppy Medicare Hurts Senior

S. O. S.  (SPEAKING OF SENIORS) column: Slow And Sloppy Medicare Hurts Senior

By Woodrow Wilcox

On November 16, 2017, I wrote a letter on behalf of a senior citizen client from Schererville who is the victim of slow and sloppy Medicare personnel.

When our client switched from one insurance plan to another on January 1, 2017, Medicare failed to update her file.  Our client gave Medicare over a month advance notice, too.  It is now November and Medicare still has not corrected our client’s files.

This slow and sloppy work by Medicare is common.  In fact, it is one of the top five problems that I have repeatedly worked to resolve for our clients for almost 15 years.  This insurance agency charges our clients NOTHING for helping them with this sort of insurance related problem.  If an insurance agent or agency won’t help a client with such a problem, the senior would have to hire an attorney to help fix the mess.  Why would any senior want to use an insurance agent or agency that is not willing to help the client as our insurance agency does?

Following is the body of the letter that I sent for our client to a collection firm and its client.

Our client brought us unpaid medical bills and asked us why her Medicare supplement insurance was not paying the bills.  I have worked with her for over three months to fix a problem that was caused entirely by Medicare.

On October 25, 2017, I assisted our client in filing a complaint to our congressman about the inept and uncooperative attitude from Medicare to fix a problem that their personnel caused.

Please, recall this bill from collections.  Our client has received cooperation from her former secondary insurance and from her current secondary insurance to resolve the problem.  It is Medicare that caused the problem, not the client/patient.

Please, refrain from any more collection efforts for at least sixty (60) days.  I hope that by then, our efforts through the office of the local congressman will have produced positive results to get Medicare to correct its errors.  Thank you.

Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana.  He has saved clients of that insurance agency over one million dollars by fighting mistakes and fraud in the Medicare system.  He wrote the book Solving Medicare Problem$ ( and posts articles at  His S.O.S. column appears regularly at the website and blog of Secure America Alliance, recognized as a non-profit organization by the IRS under Section 501/c/4.